Last updated: [20/06/2026]

At Store Glorie, we are committed to providing a reliable, transparent and efficient shipping service. This Shipping Policy explains how we process, dispatch and deliver orders, together with the information you need regarding shipping times, tracking, customs and delivery.

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Where We Ship

We currently deliver throughout England, Scotland, Wales, Northern Ireland and the Channel Islands. Please note that some delivery services may vary depending on the destination.We also ship to most international destinations. However, we are unable to deliver to countries or regions that are subject to trade restrictions or where our shipping partners cannot safely operate.

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Order Processing

Orders for in-stock items are normally processed within 1–2 business days, excluding weekends and public holidays.During busy periods, including promotional campaigns, seasonal sales and public holidays, processing may require an additional 1–2 business days.If an item is available as a pre-order or is temporarily out of stock, the estimated dispatch date will be clearly displayed on the product page and confirmed in your order confirmation email.If your order has not yet entered our fulfilment process, you may request a delivery address amendment or cancellation within 30 minutes of placing your order.To request an amendment or cancellation, please email support@storeglorie.com with the subject "Urgent: Order Change" and include your order number.

 

Shipping Methods and Estimated Delivery Times

Standard Tracked Delivery within the United Kingdom is normally delivered within 2–5 business days from the date of dispatch.Express Tracked Delivery within the United Kingdom is normally delivered within 1–2 business days from the date of dispatch.International Standard Tracked Delivery generally arrives within 5–15 business days from dispatch, depending on the destination.International Express Tracked Delivery generally arrives within 3–7 business days from dispatch, depending on the destination.These delivery times are estimates only. Delays may occasionally occur due to customs inspections, courier operations, adverse weather conditions or periods of exceptionally high shipping demand.Some orders may be dispatched from different fulfilment centres located within the United Kingdom, Europe or other international locations. Where this occurs, your order may arrive in separate parcels with different tracking numbers. No additional shipping charges will apply.

 

Shipping Charges

Shipping costs are calculated automatically during checkout according to the delivery destination, parcel size, parcel weight and the shipping service selected.Where promotional free shipping is offered, the qualifying amount is calculated using the order subtotal after discounts have been applied and before taxes.

 

Order Tracking and Delivery

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.You may use this tracking number to monitor the progress of your parcel through the courier's tracking service.For security reasons, deliveries containing higher-value items may require a signature upon receipt.If your tracking information confirms delivery but you have not received your parcel, we recommend checking with members of your household, nearby neighbours and your local delivery office before contacting our Customer Support Team.

 

Customs, Duties and Taxes

For deliveries within the United Kingdom, VAT is included in the prices displayed on our website where applicable.For international deliveries, import duties, customs charges, taxes and handling fees may be imposed by the customs authorities or postal services of the destination country. These charges are the responsibility of the customer and are not included in our product prices or shipping charges.In accordance with international regulations, we are unable to declare a lower value for shipments or mark parcels as gifts.

 

Delivery Address

Please ensure that your delivery address is complete and accurate before placing your order, including any house or flat number, street name, postcode and contact telephone number where applicable.Store Glorie cannot accept responsibility for delayed or unsuccessful deliveries resulting from incorrect or incomplete address details provided by the customer.Where parcels are returned because of an incorrect address, failure to collect the parcel or refusal of delivery, we may issue a refund excluding the original shipping charges or arrange re-dispatch upon payment of a new shipping fee.

 

Damaged, Missing or Lost Parcels

If your order arrives damaged, please contact us within 48 hours of delivery. Please include your order number together with photographs of the outer packaging, the shipping label and the damaged item or items. This does not affect your statutory consumer rights.If your order has been dispatched in more than one parcel, please wait until all tracking numbers show as delivered before reporting missing items. Should any products still be missing, please contact us within 48 hours.A parcel will normally be considered lost if there has been no tracking movement for 10 business days after dispatch within the United Kingdom or 20 business days after dispatch for international deliveries.Once the carrier confirms that the parcel has been lost, we will arrange either a replacement or a full refund.

 

Shipping Restrictions

Certain products, including aerosols, alcohol-based sprays and larger quantities of liquids, may be restricted under air transport regulations or courier policies.Where shipping restrictions apply, we will contact you to discuss an alternative delivery option or provide a full refund.Please note that delivery to PO Boxes or parcel lockers cannot be guaranteed for all shipping services. In some cases, a residential or business address will be required.

 

Split Shipments

To provide the quickest possible delivery, items within the same order may occasionally be dispatched separately from different fulfilment centres.Where this occurs, no additional shipping charges will be applied.

 

Delays Beyond Our Control

Although we make every reasonable effort to deliver orders within the estimated delivery times, delays may occasionally occur due to circumstances beyond our control. These may include severe weather conditions, industrial action, customs inspections, public holidays or operational disruptions affecting our courier partners.Where possible, we will work closely with our logistics providers to minimise delays and keep customers informed.

 

Returned to Sender

If a parcel is returned to us, we will contact you using the email address provided with your order.If we do not receive a response within 7 calendar days, we may issue a refund less the original shipping charges where applicable.Should you wish to have the order dispatched again, a new shipping charge will apply.

 

Contact Us

If you have any questions regarding shipping or your order, please contact us at support@storeglorie.com.To help us assist you as quickly as possible, please include your order number, your tracking number where available, a clear description of your enquiry and photographs if your parcel or product has been damaged.

 

Helpful Tip

To ensure you receive your order confirmation, dispatch notification and tracking updates without interruption, we recommend adding support@storeglorie.com to your safe senders or trusted contacts list.

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