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Shipping & Returns Policy - Store Glorie
Shipping Policy
Last updated: [20/06/2026] Where we ship United Kingdom: Mainland UK, Northern Ireland and Channel Islands (some services may vary). International: We ship to most countries. We do not ship to destinations subject to trade restrictions or where carriers do not operate safely. Order processing Processing time: 1–2 business days for in‑stock items. During peak periods (sales/holidays), allow an extra 1–2 business days. Pre‑orders/backorders: Dispatch timelines will be stated on the product page and in your order confirmation. Order changes/cancellations: We can amend the delivery address or cancel the order within 30 minutes of purchase if it has not entered fulfilment. Please email support@storeglorie.com with “Urgent: Order Change” in the subject line and include your order number. Shipping methods and estimated delivery times UK Standard (tracked): 2–5 business days from dispatch. UK Express (tracked): 1–2 business days from dispatch. International Standard (tracked): typically 5–15 business days from dispatch, depending on destination. International Express (tracked): typically 3–7 business days from dispatch, depending on destination. Notes: Actual timeframes may vary due to carrier delays, customs inspections, weather or high seasonal volumes. Some items may ship from different warehouses (UK/EU/International). If so, you may receive multiple parcels and tracking numbers at no extra cost. Shipping fees: Shipping fees are calculated at checkout based on destination, weight/volume and selected service. Any promotional free‑shipping thresholds apply to the order subtotal after discounts and before taxes. Tracking and delivery You will receive a dispatch email with your tracking number once your parcel leaves our warehouse. High‑value orders may require a signature upon delivery for security. If tracking shows “delivered” but you have not received the parcel, please check with household members, neighbours and your local delivery office before contacting us. Customs, taxes and duties UK deliveries: VAT is included in prices shown on our website (where applicable). International deliveries: Import duties, taxes and handling fees may be charged by your local customs or postal service. These charges are the recipient’s responsibility and are not included in our prices or shipping fees. We cannot under‑declare values or mark parcels as gifts. Address accuracy and failed delivery Please ensure your delivery address is complete and accurate (including flat/unit number, postcode and contact phone). Parcels returned to us due to incorrect/incomplete address, non‑collection or refusal may be refunded minus shipping costs, or re‑shipped at the buyer’s expense. We are not liable for delivery failure caused by incorrect addresses provided at checkout. Damaged, missing, or lost packages – Damage upon receipt: Please contact us within 48 hours of delivery (please note that this does not affect your statutory rights)
and provide your order number, along with photos of the outer box, the shipping label, and the damaged item(s). Missing items in a multi‑parcel order: Your order may arrive in separate boxes. Check all tracking numbers first; if something is still missing after all parcels show delivered, contact us within 48 hours. Lost in transit: A parcel is considered lost if it has had no tracking movement for: UK: 10 business days after dispatch, International: 20 business days after dispatch. We will file a carrier claim and arrange a replacement or refund once the loss is confirmed. Shipping restrictions Certain products (e.g., aerosols, alcohol‑based mists, large volumes of liquids) may be restricted by air transport regulations or carrier rules. If a restriction applies, we will contact you to offer an alternative shipping method or a refund. We cannot guarantee delivery to PO Boxes or parcel lockers for all services; a street address may be required. Split shipments To speed up delivery, items may be shipped separately from different warehouses. You will not be charged extra shipping fees for split shipments. Delays and force majeure We are not responsible for delays caused by events outside our control (e.g., severe weather, strikes, customs holds, public holidays). We will work with carriers to minimise disruptions where possible. Undeliverable and returns to sender If the parcel is returned to sender, we will contact you by email. If we do not hear back within 7 calendar days, we will process a refund minus original shipping charges (where applicable). Re‑shipment can be arranged upon payment of new shipping fees. Contact us For any shipping questions, please email support@storeglorie.com and include: Order number Tracking number A clear description of the issue (and photos if damaged) Helpful tip Add our email to your safe senders to ensure you receive dispatch and tracking updates
Returns & Refund Policy
Last updated: [20/06/2026]
Overview This Returns & Refund Policy explains how we handle skincare returns, beauty returns and cosmetic returns for purchases made through Store Glorie.
At Store Glorie, we aim to ensure satisfaction with every skincare and beauty purchase. If you are not fully satisfied with your order, you may request a return in accordance with the policy below.
This policy applies to all products purchased via https://www.storeglorie.com
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Return period This policy reflects UK cancellation rights and applicable consumer rights legislation.
You have 14 calendar days from the date of delivery to request a return.
Requests made after this period may not be accepted.
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How to request a return This refund policy UK explains when customers are entitled to receive a refund.
To initiate a return, you must first contact our customer support team for review and approval.
Please email: support@storeglorie.com
Include the following information:
Order number
Full name used on the order
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Reason for return
Photos of the product (if applicable)
Proof of purchase
Return Authorisation (RMA)
All returns must be reviewed and approved before being sent back.
Once approved, you will receive a Return Merchandise Authorisation (RMA) code.
This RMA code is mandatory and must be included with your return.
For tracking and reference purposes, you must also provide a tracking number once the return has been shipped.
We recommend obtaining a Return Merchandise Authorisation (RMA) before sending your return to help us process it efficiently. However, your statutory cancellation rights are not affected if an RMA has not been issued.
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Inspection of returns
All returned items are subject to inspection upon arrival at our facility.
We reserve the right to:
Approve or reject the return based on product condition
If the product has been handled beyond what is reasonably necessary to establish its nature, characteristics, and functioning, we may deduct any depreciation from the refund, as permitted by law.
Decline refunds for items that do not meet return requirements
Condition of returned items
To be eligible for a return, items must:
Be unused and in their original condition
Be returned with original packaging (where applicable)
Be securely packaged to prevent damage during transit
For hygiene and safety reasons, opened or used skincare and beauty products may not be eligible for return.
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Refunds
If your return is approved:
Refunds will be issued to the original payment method
Processing time is typically 5–10 business days after approval
If you exercise your legal right to cancel within the established timeframe, we will also refund the cost of the standard delivery option. Any additional fees for express or premium delivery services are non-refundable.
Return shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect
We strongly recommend using a tracked shipping service
We are not responsible for returns lost in transit unless we have arranged the return shipping.
Non-returnable items
For hygiene reasons, the following items may not be eligible for return:
For health and hygiene reasons, sealed skincare or cosmetic products that have been opened after delivery may not be eligible for cancellation or return, in accordance with applicable law.
Used beauty tools or cosmetic items
Sale or clearance items marked as final sale
Gift cards or promotional items
Faulty or incorrect items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include:
Order number
Photos of the product and packaging
Description of the issue
We will prioritise your case and offer a replacement or refund where appropriate.
Returns without authorisation
Returns sent without an RMA code may be refused
Returns made after the 14-day period may not be accepted. Please note that this does not affect your statutory rights regarding defective, damaged, or misdescribed products; however, we ask that you adhere to the stated timeframe to ensure organized operations and proper service.
We are not responsible for unauthorised or untracked returns
Return address
The return address will be provided once your RMA request has been approved.
Do not send items back without prior authorisation.
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Statutory Rights
Nothing in this Returns & Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013. Where applicable law grants you additional rights, those rights will always apply.
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For any return or refund enquiries, please contact:
Please include your order number for faster assistance.
Important note
All returned items are carefully inspected to ensure hygiene, safety, and quality standards are maintained for all customers.