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Returns & Refund Policy
Last Updated: 20 June 2026
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Returns & Refund Policy
At Store Glorie, customer satisfaction is our priority. We are committed to providing high-quality skincare, beauty and cosmetic products. If you are not completely satisfied with your purchase, you may request a return in accordance with this Returns & Refund Policy.
This policy applies to all purchases made through https://www.storeglorie.com.
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Your Right to Return
This Returns & Refund Policy is designed to comply with applicable United Kingdom consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
You have the right to request a return within 14 calendar days of receiving your order.
Return requests submitted after this period may not be accepted unless your statutory consumer rights apply.
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How to Request a Return
If you wish to return an item, you must first contact our Customer Support Team for review and approval before sending any goods back.
Please contact us by email at:
To help us process your request efficiently, please include your order number, the full name used when placing the order, the reason for your return, proof of purchase and photographs of the item if applicable.
Once your request has been approved, we will issue a Return Merchandise Authorisation (RMA) reference.
Please include your RMA reference with your returned parcel. After dispatching your return, we kindly ask that you provide the parcel tracking number for reference.
Obtaining an RMA helps us process returns more efficiently. However, your statutory cancellation rights remain unaffected even if an RMA has not yet been issued.
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Inspection of Returned Items
All returned products are carefully inspected upon arrival.
We reserve the right to approve or refuse a return depending on the condition of the returned goods.
Where an item has been handled beyond what is reasonably necessary to establish its nature, characteristics and functionality, we may reduce the refund to reflect any loss in value, as permitted under UK consumer legislation.
Returns that do not satisfy the conditions set out in this policy may not qualify for a refund.
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Condition of Returned Products
To qualify for a return, products should be returned unused, in their original condition and, where possible, in their original packaging.
Items should be packaged securely to prevent damage during return transit.
For hygiene and consumer safety reasons, sealed skincare, cosmetic and beauty products that have been opened after delivery may not be eligible for return unless they are faulty or otherwise covered by your statutory consumer rights.
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Refunds
Once your returned item has been received, inspected and approved, your refund will be issued using the original payment method.
Refunds are normally processed within 5–10 business days, although the exact timeframe may vary depending on your payment provider.
Where you exercise your legal right to cancel your purchase within the applicable cancellation period, we will also reimburse the cost of the standard delivery service originally selected.
Additional charges for express, priority or premium delivery services are not refundable unless required by law.
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Return Shipping Costs
Unless the item is faulty, damaged, incorrectly supplied or otherwise covered by your statutory rights, customers are responsible for the cost of returning items.
We strongly recommend using a fully tracked postal or courier service when returning products.
Store Glorie cannot accept responsibility for returned parcels that are lost or damaged during transit unless the return shipment has been arranged directly by us.
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Products That Cannot Normally Be Returned
For health, hygiene and consumer safety reasons, certain products are not eligible for return once opened after delivery where permitted by law.
This includes opened sealed skincare or cosmetic products, used beauty accessories, products clearly marked as Final Sale or Clearance, gift cards and promotional items.
These restrictions do not affect your statutory rights where products are faulty, damaged, unsafe or not as described.
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Faulty, Damaged or Incorrect Items
If you receive an item that is faulty, damaged or incorrect, please contact us within 48 hours of delivery.
Please email:
To enable us to investigate your claim promptly, please provide your order number, photographs of the product and its packaging, together with a clear description of the issue.
Where appropriate, we will offer a replacement, repair or refund in accordance with your statutory rights.
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Unauthorised Returns
Returns sent without prior approval or without an RMA reference may be delayed or refused.
Return requests submitted outside the stated 14-day period may not be accepted, except where your statutory rights under UK consumer legislation provide otherwise.
Store Glorie cannot accept responsibility for returns that are sent without tracking or without prior authorisation.
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Return Address
Our return address will be provided once your return request has been reviewed and approved.
Please do not send products back without receiving return instructions from our Customer Support Team.
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Your Statutory Consumer Rights
Nothing contained within this Returns & Refund Policy limits or excludes any rights you may have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other applicable consumer protection legislation in the United Kingdom.
Where the law grants you additional rights, those rights will always take precedence over this policy.
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Contact Us
If you have any questions regarding returns, refunds or your order, our Customer Support Team will be pleased to assist you.
Please contact us at:
To help us respond more quickly, please include your order number with all correspondence.
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Important Information
Every returned item is carefully inspected to ensure that hygiene, safety and quality standards are maintained for all customers.
We reserve the right to update this Returns & Refund Policy from time to time. Any changes will become effective immediately upon publication on this page. Customers are encouraged to review this policy periodically before making a purchase.